PSA software: what is it?

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A software called Professional Service Automation (PSA) and RMM tools handles the business process side of MSP activity. ConnectWise and Autotask are two examples of tools that streamline aspects of work that aren't related to IT development and monitoring. As an illustration, this can cover sales and project management as well as "billing." All these topics are combined into a single platform by a PSA platform, allowing for their organized completion.
Key features of PSA software include:
Project management and tracking; Time and "expensive tracking"; Resource allocation and "scheduling"; Team collaboration; Billing and "invoicing" automated
• Integration of customer relationship management (CRM)
• Analytics and reporting

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